A Cadillac Lyriq owner in the US had to wait for 9 months in the garage because GM could not provide genuine replacement parts.

One of the reasons why consumers are hesitant to approach cars that have been used for many years is the lack of replacement parts, which can affect the long-term operation of the car. However, it is hard to believe that the story of a prolonged lack of spare parts happened on one of the latest models of the manufacturer General Motors, one of the leading automobile corporations in the US.

According to Carscoops, Mr. Levan Azrumelashvili bought a brand new Cadillac Lyriq at the end of 2023 with the intention of turning the car into one of the “stars” of transportation in his limousine business. However, just a few months later, a minor accident damaged the front bumper of the Crossover. Surprisingly, nine months after the incident, Mr. Levan still has not received genuine replacement parts from GM, causing his car to sit in the garage for months.

In an interview with NJ.Com, the unlucky car owner was extremely upset when he said that his business had gone bankrupt because his car could not run for nine months. He said that GM said they could not provide him with the parts he needed, but in fact, these cars were still being produced continuously, which all contained those necessary parts. The delay for many months caused Mr. Levan to continue paying insurance and installment payments even though he could not use the car.

Notably, the insurance that Levan had to pay was related to the limousine transportation operation, which means that it was much higher than the usual insurance. On average, the owner had to pay $ 1,100 per month for insurance and $ 1,437 per month for installments, equivalent to more than $ 2,500.

It was really confusing with GM’s customer service when Mr. Levan in December 2024 was surprised to discover that in September, GM had decided to buy back his car but no dealer had informed the owner about this activity. To make things more complicated, GM reversed the decision in November 2024.

Ultimately, the owner of the ill-fated Cadillac Lyriq hopes that GM will be able to buy back his car and compensate him for the money he lost, including car payments, insurance payments, and lost income while he was out of business. However, this seems like a deal that is unlikely to happen.

Even if this case is resolved reasonably and amicably, Cadillac has taken a big hit in losing American consumers, in a context where the automaker is trying to promote itself as a “world-class” automaker. Clearly, customers will have to take these standards seriously.